Silo wants to make it easy for our users to get their product where it needs to go. This is why we offer instant freight pricing and booking with guaranteed rates. If we surface a guaranteed freight rate for your order, we will:
- Honor the price shown.
Have a truck ready to take your shipment.
Do the legwork to track the truck, give you real-time updates, and help you to troubleshoot the load in the event of issue.
You can learn more about the freight services Silo offers in this video.
However, there are occasions where the accessorial charges are significant enough that we will add them to the final invoice amount. See below for a list of commonly assessed accessorial rates. This list may not be fully exhaustive, so please reach out to firstname.lastname@example.org if you have questions about additional non-standard accessorial charges (e.g., reconsignment, unplanned route deviation, lumper charge).
|Truck Order Not Used (TONU)
|$200 if load is canceled within 24 hours of pickup
|After 2 hours, $40/hr for 5 hours maximum, rounded up to the nearest 15-minute increment
|$200 per day
|Additional Stop Charge
|Typically $100 per extra stop, subject to change depending on stop distance